Privacy Policy
Auburn Clearway Restoration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit this website, call a number shown on the website, or submit a service request. It applies to information handled through this website, not to the separate privacy practices of any independent contractor or third-party website.
Please read this policy before sending personal information. If you have questions, contact us using the details at the end of this page.
1. Information You Choose to Provide
When you call, email, or complete a form, you may provide your name, phone number, email address, Auburn neighborhood or ZIP code, property type, and a description of the water damage. You may also choose to provide the property address or additional information needed to discuss your request.
If you communicate with us after an initial inquiry, we may keep messages and information about the request. Do not send Social Security numbers, bank-card details, passwords, medical records, or other sensitive information through a general contact form.
2. Information Collected Automatically
Like many websites, our hosting and security systems may receive technical information such as IP address, browser type, device characteristics, pages visited, referring page, and approximate location derived from network data. This information can help operate the website, detect abuse, and understand technical problems.
3. How We Use Information
We use information submitted through the website to understand and respond to requests, communicate about service availability, coordinate with an appropriate service contact when necessary, keep records of inquiries, and maintain website security. We may also use non-identifying or aggregated information to understand website performance.
We do not treat a service request as permission to send unrelated marketing. If we introduce promotional email or text messaging, we will explain the choice and obtain any consent required by applicable law.
4. When Information May Be Shared
Information may be provided to parties that help run the website or handle an inquiry, subject to their role and the applicable arrangements. These may include hosting and email providers, form-processing systems, communications providers, and a restoration service provider receiving your request.
If a separate service provider will respond to you, information needed to address the request may be shared with that provider. The recipient should receive only information reasonably needed for the inquiry. Once you engage a separate provider, that provider may have its own privacy policy and responsibilities.
We may also disclose information when required by law, to respond to valid legal process, or to protect the security and lawful operation of the website.
5. Calls, Texts, and Emails
If you provide contact details, they may be used to answer your inquiry or follow up about the service you requested. A request does not guarantee a particular response time or a contractor’s availability.
6. Cookies and Similar Technologies
The website may use cookies or similar technologies needed for basic operation, security, and remembering preferences. If analytics or advertising tools are enabled, they may also use cookies or other identifiers to measure traffic or campaign performance.
You can often manage cookies through your browser settings. Disabling some technologies may affect website functions. If a consent banner or opt-out option is required for the actual tools used or for visitors in certain locations, we will provide it.
7. How Long We Keep Information
We retain service inquiries and related communications only for as long as reasonably necessary for their original purpose, business recordkeeping, security, dispute resolution, or applicable legal obligations. Different records may be retained for different periods.
8. Information Security
We use appropriate technical and organizational safeguards for the information we control. No website, email, or data transmission system is completely secure, so we cannot guarantee absolute security. Please avoid placing sensitive financial or identity information in a service-request message.
9. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of information associated with your inquiry, subject to applicable law and legitimate retention obligations. We will review requests and may need to verify your identity before taking action.
You can choose not to complete the form, although we may then be unable to respond to the request. You may also change browser cookie settings and unsubscribe from promotional messages if such messages are offered.
Additional rights may apply depending on where you live and the laws that govern our processing activities. We will not treat any waiver of statutory consumer rights as a condition of using the website.
10. Children’s Privacy
This website is intended for adults seeking information about property services. It is not directed to children under 13, and we do not knowingly ask children under 13 to submit personal information. If you believe a child has provided information, contact us so we can review the request.
11. Third-Party Websites and Providers
Our pages may link to city resources, mapping services, insurance information, or other third-party websites. We do not control their content or privacy practices. Review the privacy notices of websites or service providers you choose to use.
12. Changes to This Policy
We may update this policy when website features, vendors, or information practices change. The current version will appear here with its effective date. If a change requires additional notice or consent under applicable law, we will follow those requirements.
13. Contact Us About Privacy
Website/business name: Auburn Clearway Restoration
Visit our Contact Us page. For website terms, see Terms & Conditions.